The Quest for Quality

Figure 1. GE Healthcare ensures that the company’s ‘quality journey’ evolves across three layers. Customer experience is at the top, above product quality (the heart of the matter) and quality management system (the foundation).



The Quest for Quality

Figure 1. GE Healthcare ensures that the company’s ‘quality journey’ evolves across three layers. Customer experience is at the top, above product quality (the heart of the matter) and quality management system (the foundation).