UK general practice app Babylon Health has admitted that recordings of private consultations were accidentally leaked to other users.
The app allows users to pay for a remote consultation with a GP via text, audio or video messaging, both via the NHS and through various insurance models. The app has 2.3 million users registered in the UK. Software of this sort has become increasingly popular during the Covid-19 pandemic.
On 9 June, app user Roy Glover found that he had been given access to footage of roughly 50 other patients’ consultations in the app via the Consultation Replays section. The company confirmed that he and two other users had inadvertently been given access to other patients’ consultations, but that the recordings had not been opened.